Customer Care Center

Sailova is a comprehensive yacht reservation management platform designed for yacht agencies, yacht brokers, and private yacht owners. It streamlines the yacht rental process by offering an easy-to-use platform that supports online bookings, secure payment processing, and synchronization with popular calendar systems. Sailova also provides a customizable, responsive, and visually appealing user interface, allowing guests to easily make reservations and request additional services or extras.

To become a Sailova partner, please reach out to us through the "Partner with Sailova" page on our website. Our team will get in touch with you to discuss your needs and help you set up your customized yacht rental platform.

Absolutely! Sailova allows you to customize your platform to match your brand and cater to your unique business needs. Our team will work closely with you to ensure your platform is tailored to your requirements.

At Sailova, we take data protection and privacy seriously. We have robust security measures in place to protect your customers' data and adhere to privacy laws and regulations. For more information, please refer to our Trust and Safety page.

Sailova offers dedicated support to our partners, including email, phone, and chat options. Additionally, you can access comprehensive documentation, guides, and resources to help you manage and grow your yacht rental platform.

Sailova charges a fee of 8.6% per yacht reservation, which is deducted from the total cost of the rental. There are no monthly fees or other hidden charges.

Our cancellation policy varies depending on the specific yacht rental agreement. Please refer to the rental terms and conditions provided by the yacht owner or agency for detailed information on cancellations and refunds.

If you encounter any technical issues or problems while using the Sailova platform, please contact our customer support team via email, phone, or live chat. Be sure to provide as much information as possible, including screenshots and details of the issue, to help us resolve the problem quickly.